Q&A

I recently filled out a questionnaire on my a business. Then I thought, "Hey, this would be good to include on my website!" So here is the Q&A for all you fine folks.

Q: Why does your work stand out from others who do what you do?

A: Value. Not only do you get MORE with my service (pre-vacuuming, pre-treatment, rinse agent, and deodorizer) for the same cost that most companies charge for just showing up, you also get experience. I was working in a truck for my father's business when I was 14 years old and put myself through college by working at Stanley Steamer. I have as much experience as most of the older guys and at half the age.

Q:What do you like most about your job?

A: I am my own boss. I worked for a long time being at my boss' beck and call, now I can get time off whenever I need it and can stand on the reputation that I build myself. I may have hours 7 days a week, but I will never miss a school play or recital ever again.

Q:What questions do customers most commonly ask you? What's your answer?

A: "Will this come out?" The answer is usually "maybe". Honestly, there are some spots that are harder than others, and some materials that are harder to clean than others. Most stains I can either lighten or remove entirely. However, the red Cool-Aid that you spilled and then tried to get out with some non-professional spray cleaner and a Rug Doctor? Yeah, that is most likely set unfortunately...but I'll take a run at it.

Q: If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?

A: There are a lot of bait-and-switch companies out there. They will low bid a job just to get in the door, then let you know just before they start that the price doesn't cover soap or moving any furniture. Before I started my business, I was stunned when I saw this practice and was so appalled that I decided to be extremely upfront with what is offered as a standard clean with my service. There is ZERO bait-and-switch with this company and we stick to quotes, period.

Q: What advice do you have for a customer looking to hire a provider like you?

A: Be sure you look at reviews and ask what they provide before they get there. Some cleaners can be sneaky with add-on charges based on...well, anything they can make up. Even some of the top rated companies are guilty of this. A cleaner who has positive reviews across several outlets is likely a good bet, but again be sure you know what they will do and charge for before they get there.

Q: Describe the most common types of jobs you do for your clients.

A: Obviously I do a lot of carpets, but I also do furniture, rugs, tile, and car interiors. I recently even cleaned the interior of a private airplane!

Q: If you have a complicated pricing system for your service, please give all the details here.

A: Pricing depends on two things, 1) the total area that needs to be cleaned, and 2) how long it will take to clean it. The more time/cleaning agents/furniture moving that must be done, the more the cost goes up. However, I will say that my rates are generally lower than most others out there AND you get better quality and experience. Just look at my excellent reviews on Yelp, Google+, and Facebook!

Q: What important information should buyers have thought through before seeking you out?

A: You can get a good price on an add-on (like furniture, rug, additional room, etc.) once I'm there, instead of a call back. That isn't to say you should spring a whole set of furniture or giant area of the house on me, but you can get better rates if you get it all done in one visit rather than several separate ones. So, take a look around and think "Do I want that old recliner cleaned too?"

Q: What are you currently working on improving?

A: I am a small and very new business and am competing with some big national chains, as well as a lot of smaller companies who have little experience and a willingness to promise the moon for work. With this in mind I am trying to reach out and let people know who I am, and how terrific and affordable my service really is. I am trying to illustrate real "Before and After" pictures, not those copied from Google (yes, some local companies actually do this). I want to build a brand people can really trust and look forward to seeing.

Q: What questions should a consumer ask to hire the right service professional?

A: A reputable company will have insurance as well as the ability to take all major credit cards. Be sure to ask before they show up.

For answers to any questions on this or to schedule a carpet cleaning in Reno, Sparks,Carson City, or Incline Village, give Sterling Carpet Care a call at (775) 525-4109 or visit our Contact Uspage. Also, remember that we can clean upholstery, tile, and automotive.